Frequently Asked Questions

At Associates in Gastroenterology, it is our goal to provide you with state-of-the-art care and treat you with the dignity and respect you deserve. As you may already have concerns, we hope to address some commonly asked questions on this page.

Scheduling an Office Visit or Procedure

Please call (719) 635-7321 during regular business hours, Monday through Friday, 8am through 5pm. If you know your insurance requires a referral or physician order from your primary care physician, we ask that you please contact your primary care provider directly and request it from them. They can fax us the referral directly to (719) 635-2510.

Things to Bring to Your Appointment or Procedure

Please bring a list of all medications you are currently taking. List the exact name, dosage and number of times a day you take each medication. It is helpful to bring your insurance card with you, as various insurance plans have preferences among similar medications (formulary rules), and this will aid us in expediting your therapy. We also have a new patient form that we will ask you to fill out at the time of your visit. You may download it now to save time.

We typically require several days notice to acquire records or labs obtained by other physicians. As this information may be useful to us, please notify us in advance so that we may request this. Also, you can also bring in a copy of those test results if you have them-this is often the most reliable way to ensure we have these results.

Medication Refills

If you received your prescription from one of our physicians, please call your pharmacy to request a renewal of your prescription. Please allow 48 business hours for your refill requests. We do not fill routine prescriptions after hours or on the weekends.

Getting Test Results

We will notify you of your results by mail, by telephone, or at your next scheduled appointment. Results may not be available to use for up to 14 business days after the test is performed. If you have not heard from us within 14 days, please call 719-635-7321 to inquire. results.

Additional Questions

Q: FollowMyHealth help

A: 1-888-670-9775 or the “Help” link on the Portal Login Page

Q: How do I sign up for Patient Portal?

A: Provide your email address to a Associates in Gastroenterology Staff Member. They will then send an invitation to your email in which you will follow the steps to complete.

Q: Can I email my provider?

A: Messages can be sent through our secure messaging center in our Patient Portal

Q: Who do I contact for results?

A: You can send a secure message through our Patient Portal or call our Nurse’s Line at 719-785-3519

Q: Who do I call for medication refills?

A: You may send a secure refill request via the Patient Portal or contact your pharmacy for refill requests. They will send a request to the office. Please allow 48 business hours for refills.

Q: My Primary care physician referred me to your office for a procedure. Will I have that procedure on my first visit?

A: Procedures are not performed on the first visit. It is important for the physician to perform a complete physical examination on the patient prior to scheduling a procedure. When the physician orders a procedure, the patient will have a chance to learn information about the procedure and ask any questions they may have.

Q: How often should I have a colonoscopy?

A: Most guidelines encourage you to have a baseline colonoscopy at the age of 50. When you should return for a repeat colonoscopy will depend on your family history and personal history. Your physician will be able to direct you to the appropriate time frame for your personal health.

Q: On the preparation for my procedure, it states that I should not drink anything red when I am on a clear liquid diet, why?

A: Food or drink containing red or purple colored dyes may temporarily cause discoloration of the mucosal lining of the gastrointestinal tract, making it harder for the physician to identify potential problems.

Q: How long will my procedure take?

A: The actual procedure only takes 30-45 minutes, however, several steps must be taken before and after your procedure. The nursing staff at the facility where you have your procedure must ensure your records are reviewed and your pre-operative orders are completed. This usually includes starting an intravenous line (IV) in your arm for the administration of medications. Additionally, after your procedure you will be in the recovery area until you are fully awake and able to drink. Your physician will discuss, with you and your family member, the findings during your procedure. We have found for most procedures, 2 hours is sufficient.

Q: Will my menstrual cycle affect having a colonoscopy?

A: No, you will still be able to have the procedure, we do ask that you notify the nurse when you arrive.

Q: What constitutes as a clear liquid diet?

A: The clear liquid diet is composed of foods with low residue content which are liquid in form to minimize the load of food needing digestion in the intestines. This diet is also below the RDA in all vitamin and mineral components except vitamin C, and can promote deficiency if not supplemented with an absorbable micronutrient preparation. This diet should not be continued beyond two days without protein, calorie, vitamin, and mineral supplementation. An example of foods included in the clear liquid diet is: apple juice, gelatin, and chicken or beef broth. Milk products cannot be taken while on a clear liquid diet.

Billing Questions

Q: Do you take my insurance?

A: We are contracted with most insurance companies, however, you should always call your insurance prior to any specialist office or procedure appointment.

Q: Do I need a referral?

A: Some insurance companies require a referral that is submitted by your primary care physician. Since we are specialists, our office is not allowed to submit such referrals, therefore, it is your responsibility to make sure this is done PRIOR to arriving for your appointment.

Q: What will my procedure cost me?

A: Billed procedures are based on time and complexity. Every individual insurance policy has different benefits. You will be responsible for your deductible, co-pay, co-insurance, and any other charges according to the benefits of your plan. You need to contact your insurance company to determine your current out of pocket amounts and what you may owe.

Q: What if I do not have insurance or I cannot afford my high deductible?

A: We provide self pay rates for office visits and procedures. You can request more information on this option from our Billing Specialists.

Q: Why did I receive 2 or more bills for one procedure? Are you charging me twice for the same procedure?

A: Since we are bound by regulatory initiatives, we are not able to send one bill for all services to your insurance carrier. You may receive separate bills with charges for the physician, facility, anesthesia, and pathology.

Q: Do I owe this bill?

A: If you receive a statement in the mail, your insurance has processed the charges for your visit/procedure according to your current benefits, and you owe the balance. If you made a recent payment and are concerned it was not credited to your account, please call the Billing Department to confirm receipt.

Q: Can I pay my bill online?

A: Yes. You may go to to pay your bill and/or set up payment arrangements. You will need a current statement for you account number.

Q: Will my colonoscopy be billed as “screening” or “surveillance”?

  • Screening – This would be your very first colonoscopy after age 50 or your 10 year follow up colonoscopy if you have no past history of any risk.
  • Surveillance – This would be a colonoscopy every 3-5 years because of high risk. This is NOT a screening colonoscopy.  Your colonscopy will also be deemed surveillance if you have a personal history of colon cancer or if there is a family history of colon cancer. Family history is usually defined as cancer diagnosed in any first-degree relative before age 50, or in two or more first-degree relatives diagnosed at any age.